Footaction Reviews

Honestly I've always liked visiting a Footaction store, but the app is trash. Tried to days back to back numerous times to buy several shirts online, the cart keeps emptying its self or signing me out of the app. I was so annoyed I deleted the app and will not buy online through them again

I had a terrible experience 2x with the Footaction in South Dekalb mall in Decatur, Ga! Yesterday (6-2-2021) & 4 mos & I will NEVER EVER shop there again! The supervisors are never about the customer but their employees & that's why the pattern of behavior never changes. Ghetto & rude & unprofessional behavior. Another thing, they are not on the same pg. One said one thing & the other said something else. So unorganized. It should have just been a simple exchange but they made it so difficult. I called in advanced, ask if they had the shoe at 3:40pm called back at 4:40pm to ask what time the shoe closed, they said 7pm. I get there at 6:45pm for the exchange, I'm told the store was closed & registers were shut down. One girl advised the other one to let me in & the girl goes off on her, rolling her eyes right in front of me & get behind the counter with an attitude. Talk to the supervisor & all she kept comfirning was what time the store closed & who advised me they closed at 6:45pm. I had to tell her what she should do to correct the rudeness & trained the young lady right. The whole time the shoes where behind the counter waiting on me. I asked 3x could I have the shoes, it took 20 min for them to give them to me with 3 ppl were standing behind the counter. Just pathetic. I won't even elaborate on the 1st experience. But the supervisor stated their store was rated #1 in customer service. Whatever

We bought some jordans for our son for Christmas and come to find out they were fake they wont email me back or refund our money

Purchased items and never got them. Reached out to several people but none helped. My last time shopping here. Worst.
If ratings were from 0-5, I would give 0. Do not recommend.

I was so scared to buy shoes from here, but i'm so glad i did. I got the nike mid 77 blazers and amazing! They fit perfectly, not used, great condition, and exactly what i ordered! NOT TO MENTION they came a week early so i was so happy for that. I will probably be buy shoes from here again. We had absolutely no problems at all and i got updates on my email and exactly when it came and i couldn't be happier with my purchase!

I saw the negative reviews and was unsure but decided to pull the trigger on a pair of vans that weren't in stock anywhere else. Not only were they about $15 cheaper than even Footlocker but they shipped out quickly and I received them in the same week I ordered them

HORRIBLE DO NOT SHOP HERE!!! In A covid world you would think companies would have their crap together this one doesn't sending emails stating that your stuff has been delivered when in fact it hasn't never shipped. Customer service hung up on me and no one can tell me why I got the your package has arrived email extremely sloppy communications. Time to start shopping with the competition. ✌

I ordered one pair of sneakers in early December. According to footaction's website they were supposed to be delivered over a month ago (3-5 business days). Everytime I check the delivery status of the shoes on their website footaction says its gonna take 3 more days than it did when I checked the time before. I signed up for text updates and got nothing. And I tried to use the USPS tracking number they provided on the USPS website and it said that tracking number didn't exist. It's currently January 24th and still nothing. It's a scam and they won't give me my money back.

I ordered a pair of nike shoes it took a week to receive them and to top it all off those clown's sent me the wrong color shoes, I ordered the white pair and they sent me the gray and orange pair, footaction has really gone down hill and it's best for people just to go into the stores and by their items because nowadays with this online shopping the (seller / sender) intend to send the buyer not what they paid for but what they want you to have which is pretty messed up

I ordered a pair of nike sneakers from this place a week ago I just received my package today on 1/14/2021 due to their slow shipping partner fedex and to top it all off those idiot's sent me the wrong color pair of shoes its not what I ordered fedex just dropped the package off in front of my door at 8:18 PM tonight without even ringing my door bell it's a good thing that I saw the truck lights as he pulled out never will I do business with this company again.... I'll stick with the top notch companies such as Eastbay and D.sporting goods. I've never had a problem with my orders from these two good companies

I ordered a pair of Toddler Retro 11 on December 12,2020. On December 14,2020 I get a email stating that Delivery Is Taking Longer Than Expected, don't worry you'll still get order. In between that time there was no notification that my toddler shoes were on it's way until December 17,2020 and it said your order has arrived. I got up to go look outside my door there wasn't nothing from Footaction UPS never delivered them, I checked with my neighbors they didn't have my package so I called footaction immediately and explained to them what happened and they said they were to email they investigation department and get back with. On December 23,2020 I got a email from a prepaidandclaims stating that my claims was denied and No Explanation on how they came up with that conclusion. I have called them & emailed them and no one has respond to neither email nor call. It's now January 5,2021 I don't have my package and they're refusing to refund my money back. This was a horrible experience and a nightmare, I don't think I could ever order from them again..

I ordered a new release sneaker in a size 8 expedited the shipping for a total of $235.00. They sent me a size 13! I called customer service and they declined to refund the shipping and could not replace the shoe as it was sold out. It was supposed to be a Christmas present for my husband from our kids. Needless to say I WILL NEVER ORDER FROM THEM AGAIN! PISSED!